Contact Us

Need help? Want to report something? Have a legal question?

Use the right channel below so we can get you to the right team quickly.

Legal

legal@paybill.ke

For general legal inquiries.

Privacy

privacy@paybill.ke

For questions about personal data, data subject rights requests, GDPR/CCPA inquiries, or how Paybill processes personal information.

Abuse & Acceptable Use

abuse@paybill.ke

To report suspected violations of our Acceptable Use Policy, including spam, phishing, malware, or unlawful activity involving Paybill services.

Security

security@paybill.ke

To responsibly disclose potential security vulnerabilities or report suspected security incidents involving Paybill infrastructure or services.

Events

events@paybill.ke

For hackathon or event sponsorship requests. While we can't sponsor every event, we'd love to hear about yours. We'll follow up if it's a good fit.

Grievance Officer

Formal complaints, regulatory inquiries, or legally required grievance submissions may be directed to the email above.

Paybill will acknowledge receipt of grievances and respond within the timeframe required by applicable law.